Specializing in lighting for 20 years

FAQ

1. I am interested in New Lights’ products, how can I understand more?

ANS: Please refer to “Contact Us” page and reach our sales manager through email to r.koo@new-lights.com,sun@new-lights.com or make direct phone call to +86 183-5831-5743. You may also leave us a message in the Feedback session.

 

2. How long can I receive a sales representative reply after my inquiry?

ANS: We promise to reply every inquiry within 12 hours on working day (Monday-Saturday, Beijing Time).

 

3.How can New Lights’ sales representative help the customer?

ANS: Customer can reach our sales representative if you want to receive digital catalogues, ask for price quotation, seek technical support and business opinions, or asked for samples.

 

4. Is New Lights a trading company?

ANS: New Lights stared as a fluorescent tubes manufacturer since 1998 and expanded into an integrated trading and manufacturing company. We own 2 factory buildings and an international trading company. That’s why we are selling at competitive price and sales representative are strong technical advisor.

 

5. What are the main products of New Lights?

ANS: We have 20 years of experience in tubular lighting source, that’s why we have a high production capacity in top quality T8 LED & fluorescent tubes (including UV light). As we also started LED filament bulbs production early, we have a comprehensive collection in standard, decorative, colored light source or dimmable models. LED Panels (dimmable available), SMD bulbs, batten lights, aquarium lamps, mosquito lamp, etc. are available also.

 

6. Do New Lights support custom service?

ANS: Yes, we welcome custom service request from customer. Understanding that customer may have different requirements on product configuration or special needs on unique products, New Lights R&D and technology team will support with best effort. Customer can provide samples and documentation on specification to our sales representative for customization.

 

7. What are the strengths of New Lights’ products?

ANS: New Lights have 20 years of experience in lighting industry. We have well developed connections with suppliers in qualified LED components. Our sizable plants and skilled workers maintained the production capacity while our product quality is guaranteed with 2 years warranty. We have obtained CE, RoHS, ERP and UL certification from TUV and SGS to easy export barriers. With good production designs and top notch after-sale service, New Lights is certainly a best choice of LED suppliers.

 

8. How to deal with production & transportation defects?

ANS: Customer can provide a defect summary on the list of issues with quantities,Also please remark  the operating and storage conditions. We can provide replacement in next shipment per contract terms once it is confirmed the defects arising from supply side.

 

9. What is the production lead time?

ANS: Normally, our turnaround time is 7-10 days for sample ( and 25-30days for mass production. During Peak season, we have special shift arrangement to control sample delivery within 12 days and bulk order within 35 days.

 

10. What are the major markets of New Lights?

ANS: New Light targets America, Europe & Asia as key markets. We are experienced in export to US, Canada, Argentina, Brazil, Germany, Mexico, Spain, Italy, UK, Korea, Thailand, Australia, Iran, Israel, Dubai, etc.

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