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FAQ
FAQ
  • What kind of company is Haining New Light Source Lighting Technology Co., Ltd.?

    We are a 25-year-old factory that started with the T5 and T8 fluorescent tube business. We upgraded our products to LEDine 2012 and now we have a team of 500+ personnel working in 50,000 m2 of factory area with 20+ auto production lines. Besides, we also have our own trading companies to support our export affairs to our customers worldwide including the EU, the US, Latin America, and Asia.

  • What types of LED products do Haining New Light Source Lighting Technology Co., Ltd. offer?

     We specialize in a wide range of LED light source products including LED tubes, LED filament lamps, LED bulbs, and decorative lamps. We also have a rich collection of LED fixture products including LED battens, LED downlights, LED panel lights, LED Solar fixtures, and more. Our product line is designed to meet various commercial and residential lighting needs. Our LED lights offer several advantages, including energy efficiency, long lifespan, environmental friendliness, and durability. They also provide bright and consistent lighting, making them suitable for a wide range of applications.

  • Are your LED products certified for international markets?

    Yes, our products are certified according to international standards such as CE, RoHS, ERP, SAA, UL, and DLC. This ensures that they meet the safety and quality requirements for global distribution. Our factory is also certified by ISO9001 & BSCI.

  • How do I place an order for your LED products?

    You can contact our sales team directly through our website or email ([email protected]) us your requirements. Normally on working days, we can reply to you within 12 hours. We will provide you with a quotation and guide you through the entire ordering process including sample verifications and mass production.

  • Do you offer customization options for your LED products?

    Yes, as long as you can meet MOQ requirements for mass production and you can ship the goods economically, we welcome ODM/OEM customization services based on your specific requirements. We have R&D support for the actualization of product ideas in terms of industrial design and electronic solutions. Whether it is a requirement for a new design, as well as a product upgrade for functions, outlook, color temperature, lumen output, or special packaging, we can tailor our products to suit your needs.

  • What is your time for sample order and mass production?

    Our standard time varies depending on the product and quantity ordered. Typically, for Sample Orders, standard items can be produced within 3-7 days, modified items from 7- 14 days, and customized items from 14- 21 days. For Mass Production, our time normally is 35-45 days after deposit and package confirmation. For urgent orders, please contact us to discuss expedited options. Our time varies depending on the size and complexity of the order. However, we strive to fulfill all orders as quickly as possible.

  • Do you provide a warranty for your LED products?

    Yes, we offer a warranty period that varies by product type. Our standard warranty is typically 2-5 years, during which we provide replacement services for any manufacturing defects. Also, we maintain strict quality control measures including IQC, IPQC, and FQC. Our products undergo rigorous testing to ensure they meet the standards of quality and performance. We have our in-house test lab for safety, EMC, and light efficiency testing according to international standards.

  • What payment methods do you accept?

    We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and other common international payment methods. Please consult with our sales team for details.

  • How do we deliver the goods to customers?

    We work with reputable freight forwarders to arrange sea, air, or express delivery based on your preference and urgency. We ensure that your goods are packed securely to prevent damage during transit. We support both LCL and FCL business, our sea freight is mainly declared and shipped by FOB Shanghai or FOB Ningbo.